Privacy Policies
C2I Logistics Private Limited Last Updated: March 2026
C2I Logistics Private Limited
Last Updated: May 2026
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INTRODUCTION
C2I Logistics Private Limited ("C2I Logistics", "we",
"us", "our") is committed to protecting the privacy
and personal data of all individuals who interact
with our website, services and team.
This Privacy Policy explains what data we collect,
why we collect it, how we use it, and your rights
regarding your personal information.
Legal Name: C2I Logistics Private Limited
CIN: U70200DL2026PTC465467
Address: 709, Skylark Building, 60, Nehru Place,
New Delhi – 110019, India
Email: info@c2ilogistics.com
Phone: +91 9289 45 11 22 | +91 9289 47 11 22
Website: www.c2ilogistics.com
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INFORMATION WE COLLECT
2.1 Information you provide directly:
Full name and business name
Email address
Phone number and WhatsApp number
Company address and delivery address
Import Export Code (IEC)
GSTIN (GST Registration Number)
Product details, specifications and requirements
Supplier information shared for sourcing or payment
Payment and banking details where required for
supplier payments
2.2 Information collected automatically:
IP address and browser type
Pages visited on www.c2ilogistics.com
Time and date of visits
Referring website or search engine
Device type (mobile, desktop, tablet)
Location data (city/country level)
2.3 Information from third parties:
Supplier details shared by clients for verification
Shipping and tracking data from freight carriers
Customs data from Indian customs authorities
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HOW WE USE YOUR INFORMATION
C2I Logistics uses your personal information to:
3.1 Provide Services
Process your import enquiries and quotations
Arrange shipping, customs clearance and delivery
Source and verify Chinese suppliers on your behalf
Process payments to Chinese suppliers
Communicate shipment updates and tracking
3.2 Business Operations
Send invoices and manage accounts
Maintain records required by Indian law
Comply with customs and FEMA regulations
Respond to your enquiries and support requests
3.3 Communication
Send service-related notifications and updates
Share import tips, guides and logistics news
(only if you have opted in)Respond to feedback and complaints
3.4 Legal & Compliance
Comply with Indian customs regulations
Meet FEMA and RBI reporting requirements
Maintain records as required under the Companies
Act, GST law and other applicable legislation
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HOW WE SHARE YOUR INFORMATION
C2I Logistics does not sell your personal data
to any third party. We share information only
where necessary to provide our services:
4.1 Service Partners
Shipping lines and freight carriers (for booking)
Customs House Agents at Indian ports
Chinese warehouses and inspection agencies
Last-mile delivery partners in India
4.2 Technology Providers
Web3Forms (contact form submissions)
Google (analytics and workspace)
Framer (website hosting)
4.3 Legal Requirements
Indian customs authorities
Reserve Bank of India (for FEMA compliance)
Any government body where legally required
All third-party partners are bound by
confidentiality obligations and are not
permitted to use your data for their own
marketing purposes.
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DATA STORAGE & SECURITY
5.1 Your data is stored securely on servers
located in India and/or within trusted cloud
providers operating under Indian data
protection standards.
5.2 C2I Logistics implements appropriate
technical and organisational measures to
protect your personal data against unauthorised
access, loss, alteration or disclosure.
5.3 Access to personal data is restricted to
C2I Logistics team members who require it
to perform their job functions.
5.4 Despite our best efforts, no data
transmission over the internet is completely
secure. We cannot guarantee the absolute
security of data transmitted to our website.
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DATA RETENTION
6.1 We retain personal data for as long as
necessary to provide our services and comply
with legal obligations.
6.2 Client transaction records including
invoices, customs documents and shipping
records are retained for a minimum of 8 years
as required under Indian accounting and
tax law.
6.3 Enquiry data from non-clients is retained
for up to 2 years.
6.4 Website analytics data is retained for
up to 26 months.
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COOKIES
7.1 Our website www.c2ilogistics.com uses
cookies to improve your browsing experience
and analyse website traffic.
7.2 Types of cookies we use:
Essential Cookies
Required for the website to function. Cannot
be disabled. Include session management
and security cookies.
Analytics Cookies
Used by Google Analytics to understand how
visitors use our website. All data is
aggregated and anonymous.
7.3 You can control cookies through your
browser settings. Disabling cookies may
affect some website functionality.
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YOUR RIGHTS
Under applicable Indian data protection law
and principles, you have the right to:
8.1 Access — Request a copy of personal
data we hold about you.
8.2 Correction — Request correction of
inaccurate or incomplete personal data.
8.3 Deletion — Request deletion of your
personal data where we no longer have
a legal basis to hold it.
8.4 Opt-Out — Unsubscribe from marketing
communications at any time by emailing
info@c2ilogistics.com or clicking
unsubscribe in any email.
8.5 Complaint — Lodge a complaint with
the relevant Indian data protection
authority if you believe your data
rights have been violated.
To exercise any of these rights, please
email us at info@c2ilogistics.com with
the subject line "Data Request".
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CHILDREN'S PRIVACY
C2I Logistics services are intended for
businesses and adults only. We do not
knowingly collect personal data from
individuals under the age of 18.
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THIRD-PARTY LINKS
Our website may contain links to third-party
websites including shipping lines, government
portals and trade resources. C2I Logistics
is not responsible for the privacy practices
of any third-party website. We encourage
you to review the privacy policy of any
external site you visit.
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CHANGES TO THIS POLICY
C2I Logistics reserves the right to update
this Privacy Policy at any time. Updated
versions will be published on
www.c2ilogistics.com with a revised
"Last Updated" date. Continued use of
our services after any update constitutes
acceptance of the revised policy.
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CONTACT & GRIEVANCE OFFICER
For any privacy-related queries, requests
or complaints, please contact:
Grievance Officer
C2I Logistics Private Limited
709, Skylark Building, 60, Nehru Place
New Delhi – 110019, India
Email: info@c2ilogistics.com
Phone: +91 9289 45 11 22
+91 9289 47 11 22
Hours: Monday – Saturday
9:00 AM – 7:00 PM IST
We will respond to all privacy-related
requests within 30 days of receipt.
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© 2026 C2I Logistics Private Limited.
All Rights Reserved.